Terms and conditions

Online bookings

PLEASE NOTE: All online bookings made through travel or booking sites and have their own terms and conditions.

Booking terms & conditions

Credit card details are required to confirm all bookings, these are held on file and will not be accessed until departure. Cancellations made 48 hours or more prior to your scheduled arrival will incur no charges.

Check-in is between 2:00 PM and 8:00 PM on the day of arrival. Check-out time is by 10:00 AM on the day of departure. Early check-in and/or late check-out is by arrangement only.

Payment for all charges must be made in full on the day of departure. Kowhai Glen reserves the right to charge the guest further charges as per these terms and conditions.

Cancellation Policy

Any payments made are not refundable if notification of a cancellation is not received two days prior to the day of the booking. Should we manage to fill the units cancelled then the payment will be refunded in full. Your credit card will not be accessed unless you fail to show up or fail to cancel your booking within two days.


All prices quoted are GST inclusive.

Final Payment

Final payment is required upon departure unless prior arrangements have been made with Kowhai Glen. Kowhai Glen reserves the right to charge the guest further charges as per these terms and conditions. Unpaid accounts will be liable for any collection costs incurred by Kowhai Glen. Kowhai Glen accepts the following forms of payment: Visa, Mastercard, American Express EftPos and Cash.

Cheque payments

Kowhai Glen does not accept payment of account by cheque unless prior arrangement is approved by Kowhai Glen.


Pre-bookings are accepted for any date up to 12 months in advance, or further in advance at the discretion of the Kowhai Glen Manager. Pre-booking is recommended during peak periods.

No shows

Not turning up for a pre-booked and confirmed reservation will result in a full charge to the credit card supplied.

Checking out

Kowhai Glen requests that all guests are checked out by 10:00 AM on the day of departure unless prior arrangements have been made with management. Late departures must not exceed 11:00 AM on the day of departure. If a later departure time is required there maybe an additional charge of one (1) nights accommodation.

Smoking, residual cooking smells and damage to the motel.

Smoking is strictly prohibited indoors at Kowhai Glen. Kowhai Glen requests that guests respect and adhere to this policy at all times. 

We acknowledge that guests book to stay at the Kowhai Glen on the understanding that the units will be clean and tidy, and without residual smoking or cooking smells. We endeavor to achieve this for you and those who come in after you. Failure to comply with this policy may result in you being levied any additional charges incurred while bringing the room back to the original standard.

Additional Charges

The following costs may be charged at Kowhai Glen's descretion:

  • Dry Cleaning of duvets or bedspreads: $40 per item
  • Additional room cleaning, soiling surcharge: $100 per room
  • Carpet Cleaning: $75 per room
  • Damage to Rooms: cost of total repair plus GST
  • Breakages: cost of replacement
  • Missing Chattels: cost of replacement

Return of Lost Property

Kowhai Glen will try to contact guests if something is left behind. A charge may be made for the return of guest's items.